Return Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we accept returns within 14 days of delivery under the following conditions:

1. Eligibility for Returns:

   • Items must be unused, in their original condition, and include all original packaging.
   • Personalized or custom-made items are not eligible for return unless defective.

2. How to Initiate a Return:

   • Email us at ceceliadesigns@gmail.com with your order number and the reason for the return.
   • We will provide you with a prepaid return shipping label.

3. Return Shipping Costs:

   • The cost of the return shipping label will be deducted from your refund amount.
   • Shipping costs from the original order are non-refundable.

4. Refund Process:

   • Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
   • A notification will be sent once your return has been processed.

5. Exchanges:

   • If you wish to exchange your item for a different product, please mention this in your email. Exchanges are subject to availability.

If you have any questions about our return policy, feel free to reach out to us—we’re happy to help!